Politique d'expédition

SHIPPING POLICY 

Most orders are processed within 1-2 business days, we do our best so you can receive your order ASAP!
If you live in Montreal, it takes about 1-4 business days* with Canada Post ground.
Canada: 1-9 business days* Canada Post ground with tracking.
USA: 1-9 business days* with UPS with tracking.

*(It will depend on which shipping method you chose at checkout)

We offer local shipping and local pick up to the Montreal area, you will find all the details at check out, if you are unsure or have any questions, please email us at hello@saintaia.com.
All other international countries: 3-9 business days* with tracking. We are not responsible for lost packages due to incorrect address information.
Please track your package to make sure that if it is left at your doorstep your are there to retrieve it as soon as possible.

*(It will depend on which shipping method you chose at checkout)

Orders over 800$ going to the USA may be subject to a customs fee.
Orders going to certain areas of Europe will have custom fees.
We do not cover customs clearance fees or duties your package may be subject to. Please inform yourself prior to purchasing. Contact us if you have questions at hello@saintaia.com, we will do our best to help you, please don't forget to add your order number in the subject field so we can help you faster!

We are not responsible for packages being held at customs for whatever reason it may be.
If you refuse to pay the customs clearance fee and return the package to us you will be charged the shipping fee regardless. You will also be charged the fee for the return shipping if the package is rejected. For international orders, this can be up to 4 times the original shipping cost. If an order is rejected you will be refunded the cost of the item(s) minus the additional return shipping charge.